How do I place an Order?
You have two choices when placing an order online:
1. Shop by product, from the main menu bar. For example, go to our "A-Z Product List" and select the products for your needs.
2. Shop by need, from the main menu bar. Select the condition that you want to resolve from the drop down box or the left hand category panel and then select your products in order of importance.
Remember, the product is only part of the solution, lifestyle changes will ensure your long term success.
Does Good Health Naturally accept phone, fax and email orders?
All ordering, price quotes, stock status, and most shipping quotes can be done directly online, but we also accept phone, fax and e-mail orders. For orders, order enquiries and international shipping quotes (where not calculated online) call 03337 777 333 (outside UK +44 203 746 3283), fax 0870 122 8538 or email firstname.lastname@example.org
I did not receive an order confirmation. Was my order submitted successfully?
If you do not receive a confirmation notice upon completion of your order but you had successfully clicked the ‘submit’ button, it is most likely our system received your order but communication back to your PC was interrupted. Please do NOT resubmit the order online. If you do, you may end up with duplicate orders and being charged for both orders as we use an automatic payment system. Call our customer service team on 03337 777 333 (outside UK +44 203 746 3283) to make sure your order was received. Alternatively email us at email@example.com
I am concerned that I may have placed a duplicate order. What should I do now?
Call our customer service team on 03337 777 333 (outside UK +44 203 746 3283), alternatively email us at firstname.lastname@example.org. Where possible we will immediately void and refund the order. However, if duplicate orders have already been shipped, if by Parcel force refuse one of the orders for return back to sender, you will be refunded when those boxes are returned to Good Health Naturally less the cost of the shipping fee. If sent by Royal mail, receive the order and send back to our distribution centre at own cost.
Can I add, change or remove items from my order after it has been submitted?
Once submitted it is only possible to amend or edit an order by calling our customer service team, on 03337 777 333 (outside UK +44 203 746 3283). If, however, the order as already been processed at our distribution centre, items cannot be added or deleted. If you wish to cancel an order or remove items when it has already been shipped if sent by Parcel force refuse the order for return back to sender, you will be refunded when those boxes are returned to Good Health Naturally less the cost of the shipping fee. If sent by Royal mail, receive the order and send back the whole order or unwanted items to our distribution centre at own cost.
May I combine two separate orders to save on shipping costs?
We cannot combine orders for you online. However, if you call us before your order is processed, we can cancel your order and then you can re-order the total amount of items you wanted either on the phone or online. Be aware though that we cannot cancel any order once it has been processed by our distribution centre. Please be aware that we cannot combine orders of different shipping address to save on shipping costs.
Approximately how long does it generally take to process an order?
Orders are processed during office hours of Monday-Friday, 9am-5pm(GMT). For an order to be shipped out on the same day it must be placed before 1pm.
For all further shipping information please see our shipping policy here.
What happens if/when an item is out-of-stock?
If a product that you have ordered is out of stock, we will put this product on back order which means that it will be sent out separately as soon as the product is back in stock. You will see on the website or a member of the customer service team will let you know if an item is out of stock. There will also be a notification on your invoice if other items have been ordered if a product is on back order.
Most products will be back in stock within 1-2 weeks unless the product is long term out of stock with our manufacturer or coming from overseas. Any long term out of stock items will be removed from our site.
We aim to fulfil all back orders within 2-4 weeks otherwise a refund can be issued. If you wish to request a refund for a back order please contact us on 03337 777 333 (outside UK +44 203 746 3283) or email@example.com with your order ID so that we can cancel your back order and issue you with a refund
I have received my order and there is some damage, what do I do?
Any damages must be reported within 5 working days of receiving your order, please contact us on 03337 777 333 (outside UK +44 203 746 3283). Royal Mail/Courier may request that the damaged items be posted to them or back to the distribution centre for further investigation. Please make a note of the date and time of your delivery if this is possible. Damaged items will be replaced.
What should I do if there are missing or incorrect items in my order
Any missing or incorrect items within your order must be reported to us within 5 days of you receiving your order, we cannot rectify any mistakes after this time frame. . Verify you have received all boxes and checked all packing material for small items, also check your invoice for any information on delayed/dropship items, as these will be coming separately and will take longer. If you are still missing an item(s), call our customer service team on 03337 777 333 (outside UK +44 203 746 3283).
I have not received my order, what should I do?
Please check that you received both an order confirmation and PayPal receipt for your order. If you have not received both your confirmations, please contact us via on 03337 777 333 (outside UK +44 203 746 3283) or firstname.lastname@example.org. If the order is for delivery within the UK and it has been 7 days or more since the order was processed please contact us, if it is an international delivery and it has been 21 days or more since the order was processed please contact us.
What if I want to return a product or order for refund or exchange?
Please see our Returns and Cancellations Policy here